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Policies

To view a specific policy, please click on the link below:


 

Cancellation Policies

 

There are no cancellations. All orders placed on the website will be processed once you complete the checkout process. However, we’ll do our best to accommodate you if you need to make changes. Please contact Customer Service within 24 hours of placing your order. All orders have a three week fulfillment grace period, meaning Hatchet Gear has three weeks to fill and process your order. Once your order has been assembled and mailed, then your expedited shipping kicks in. You will receive your merchandise within three days of your order being shipped, not three days from the time you place your order.

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Credit/Debit Card Policies

 

When you attempt to place an order on HatchetGear using a credit or debit card as payment, a Hold is placed on your card. Basically, a Hold assures us that you have the funds available on your card. If your order is approved, we will charge your card and withdraw the funds. If your order is DECLINED for ANY reason, we will NOT charge the card but the Hold WILL remain. It will stay on your card for 72 hours, at which point the Hold will automatically expire and the funds will be released back onto the card.

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Coupon Policies

 

HatchetGear has coupon codes that are available to be used with your order. Please note that coupons are not applicable to sale-priced items.

To use the coupon, view your cart, once it has at least one item in it. You will see a box labeled Discount Codes. Enter your coupon code in this box and click Apply Coupon. That coupon will be applied to full-price items that are placed in your cart. If you change your mind at any point, you can go back and delete the coupon without using it.

Once you complete your order, the discount will officially be applied.

Wholesale orders are not eligible for coupons. If you don't know what that means, you probably don't have to worry about it.

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Privacy Protection Policy

 

All information collected by Psychopathic Records is kept strictly confidential. We do not sell, exchange, reveal, or in any way give out your personal information, email address, or order status to any third party. We will not send you unsolicited mail, nor make any telephone calls not related to your order.

No complete credit card number is stored anywhere on HatchetGear.com. The last four digits of the card used to pay for your order are attached to that order for reference purposes only. When you submit an order HatchetGear.com is simply told if the charge is Approved or Declined by our processor. At no time do we have your complete credit card number.

Psychopathic Records will take every precaution to make sure your orders are safe and you are not mischarged. If you have ANY problems please contact Customer Service to resolve them.

We unconditionally guarantee we will protect your privacy.

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Return/Exchange Policies

 

All sales of Sale Items are final and may be subject to limited availability. There are no returns, exchanges, or price adjustments on Sale Items. Sale Items are identifiable by the words SALE ITEM in the name on the invoice or by a sku starting with SAL. Returns or exchanges for items on sale (e.g. items purchased during our Juggalo Day or Black Friday sales) are still permitted.

We ONLY deal with items purchased through this web store. Not those purchased on tour, from an affiliated web store or other location, etc.

A return or exchange will only be honored if the item has not been washed or worn, is not dirty or damaged, is free of animal hair, and doesn’t have a scent. Also please note that there are no returns or exchanges on underwear or body jewelry. Not only is it a hygiene i2ssue, it's also gross.

Will not accept for a return or exchange on any packaged non-wearables, including CDs, cassettes, DVDs, or videos once opened. There are no refunds, returns or exchanges for digital downloads, hotel/festival or VIP packages; all sales are final.

Basic Policy:  For returns or exchanges, no refunds will be given - only a HatchetGear webstore credit. This credit is applicable to any item only on HatchetGear and never expires. All returns and exchanges MUST be approved by Customer Service.

Note that if you purchased items with a credit card, your account will not be credited, and you will be given a credit for HatchetGear.com

 

No matter why you send back your merchandise, please follow these rules.

Send the package to:

HatchetGear

32575 Folsom Rd.

Farmington Hills, MI 48336

Include a copy of your invoice in the package and write at the bottom why you are sending the package back. If you do not have a copy of the invoice, please include a note that has your name, order number, address, telephone number and why you are returning the package. If we receive a package with no explanation as to why it was returned to us we cannot help you. When you return the package, send it USPS 1st Class or Priority (depending on package weight).

The maximum time allowed to exchange an item is 30 days from receipt of the package. Date of receipt is based on the USPS / UPS delivery information. If this time limit is exceeded, then we will not accept any returns.

It takes 10-15 business days to process your return or exchange. This period starts when we receive the package at our warehouse. When your return or exchange is processed, you will receive an email explaining how it is being handled.

 

If you received an item other than what you ordered:

The following options apply:

• You may receive the item you ordered, exhange the item you received for an item of equal or lesser value, or get a store credit in the amount of the item you initally purchased after you have returned the incorrect item. If we ship anything to you that shipping will be at no additional cost to you and will be by the method of our choosing.

 

You received a defective item:

The following options apply:

• You may receive a replacement for the defective item, exhange the defective item for an item of equal or lesser value, or get a store credit in the amount of the defective item after you have returned the defective item. If we ship anything to you that shipping will be at no additional cost to you and will be by the method of our choosing.

 

You wish to exchange an item (item does not fit, etc.):

Please Note: All non-defective items must be returned the way you received them - they cannot be washed, worn, dirty, etc. If a return is not in the condition in which you received the item it will not be accepted.

Because HatchetGear receives merchandise from many different manufacturers, sometimes one XL t-shirt fits differently than another XL t-shirt. We will be more than happy to exchange any items that are not up to your satisfaction. If the item is defective, please see the above policy point. If you simply wish to exchange the item, the following options will apply:

• You may exhange the item for an item of equal or lesser value, or get a store credit in the amount of the item after you have returned the item. If we ship anything to you that shipping will be at no additional cost to you and will be by the method of our choosing.

 

Orders returned by the carrier:

If an order is returned by the carrier (USPS, UPS, etc.) for any reason the following procedure will be followed:

•We will attempt to contact you via email and/or phone for 5 business days to resolve the issue. If, by the end of this period, we have not heard from you we will cancel the order and you will receive a store credit for the item(s) only. No credit will be given for Shipping & Handling.

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Shipping Policies

 

Please Note:  All orders have a three week fulfillment grace period, meaning Hatchet Gear has three weeks to fill and process your order. 

Shipping Carriers

HatchetGear partners with the United States Postal Service (USPS) to ship your packages.

 

Shipping Costs

Shipping cost is calculated on a "per pound" basis and is based on the shipping method you select and where the item is being shipped to.

 

Shipping Methods

We offer various methods for shipping your orders: All orders have a THREE WEEK fulfillment grace period, meaning Hatchet Gear has three weeks to fill and process your order. Once your order has been assembled and mailed, then your expedited shipping kicks in. You will receive your merchandise within three days of your order being shipped, not three days from the time you place your order.

USPS First Class Mail Parcel (not available for all packages; packages over a certain weight must be shipped Priority) – Transit time: 3-4 business days
The transit time (how long it takes from when the carrier picks up the package until they deliver it) for this method is 3-4 business days. Most orders are shipped the business day after they are placed BUT some circumstances (product pre-orders, special orders, especially busy times like the holidays, etc.) may delay the shipping of your order. First Class Mail Parcel packages will be delivered by USPS. This method accepts PO Boxes and APO or FPO. This shipping option comes with tracking. All orders have a THREE WEEK fulfillment grace period, meaning Hatchet Gear has three weeks to fill and process your order. 

USPS Priority Mail 1-, 2-, or 3-Day – Transit time: 1-3 business days
The transit time (how long it takes from when the carrier picks up the package until they deliver it) for this method is 1-3 business days. The number of days (1-, 2-, or 3-Day) displayed when you select this method is transit days. They begin WHEN your order has shipped. PLEASE NOTE: When the Priority Mail option reads Priority Mail 1-Day it is NOT an Overnight service - you will receive your order 1 business day after it has shipped. Most orders are shipped the business day after they are placed BUT some circumstances (product pre-orders, special orders, especially busy times like the holidays, etc.) may delay the shipping of your order. Priority Mail packages will be delivered by USPS. This method accepts PO Boxes and APO or FPO. This shipping option comes with tracking. All orders have a THREE WEEK fulfillment grace period, meaning Hatchet Gear has three weeks to fill and process your order. 

 

Business days include Monday–Saturday, excluding holidays.

 

International Shipping Options (Outside of the US): 

USPS First Class Package International Service – Transit time: varies by destination
The transit time (how long it takes from when the carrier picks up the package until they deliver it) for this method varies by destination. In addition to transit time, packages may be delayed at the border when they are leaving the United States and/or they may be delayed by customs in the country of delivery. Most orders are shipped the business day after they are placed BUT some circumstances (product pre-orders, special orders, especially busy times like the holidays, etc.) may delay the shipping of your order. First Class International Service packages will be delivered by the post office in the country of delivery. This method does not accept PO Boxes and APO or FPO. This shipping option comes with tracking UNTIL the package reaches the country of delivery. There will be no tracking available once the package is delivered to the post office in the country of delivery. HatchetGear.com CANNOT be held responsible for packages once they are delivered to the post office in the country of delivery.

USPS Priority Mail International – Transit time: 6-10 business days
The transit time (how long it takes from when the carrier picks up the package until they deliver it) for this method is 6-10 business days. In addition to transit time, packages may be delayed at the border when they are leaving the United States and/or they may be delayed by customs in the country of delivery. Most orders are shipped the business day after they are placed BUT some circumstances (product pre-orders, special orders, especially busy times like the holidays, etc.) may delay the shipping of your order. Priority Mail International packages will be delivered by the post office in the country of delivery. This method does not accept PO Boxes and APO or FPO. This shipping option comes with tracking UNTIL the package reaches the country of delivery. There will be no tracking available once the package is delivered to the post office in the country of delivery. HatchetGear.com CANNOT be held responsible for packages once they are delivered to the post office in the country of delivery.

 

Business days include Monday–Friday, excluding holidays.

 

Special cases

If you request shipping to a PO Box or APO/FPO location please choose USPS First Class Mail Parcel or Priority

If you request shipping to US territories, please be sure to choose the US Territory as the country and NOT the United States

 

Order Status & Tracking

To track an existing order, please log into your Hatchet Gear account and review your order history.

The 4 Stages of Order Status

  1. Processing: We have received your order and are in the process of manufacturing it.
  2. Printed: Your order is in the creation phase or is awaiting shipment.
  3. Complete: We have queued your order for shipment. In the case of traceable packages, a tracking number is issued at this point. Please keep in mind that if your order was queued for shipment after standard shipping times (4PM EST) or on a weekend, then it was not put in transit until the following business day.
  4. Canceled: Your order has been formally canceled within our system. If you are unsure why your order has been cancelled, please contact Customer Service.

When you are placing an order with hatchetgear.com please make sure that you are checking and double checking all of shipping information that you are providing. If your package is returned to us as undeliverable as addressed you will be given a store credit to HatchetGear for the merchandise returned to us and you will not receive a refund on the shipping you previously paid.

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