Policies

To view a specific policy, please click on the link below:

Cancellation Policies

 

You have ordered an item and realized that your order contains an error (e.g. you picked the wrong size), you ordered an item and then changed your mind, you placed multiple orders for the same item, or any other reason you wish to cancel an order:
When you are placing your order, please take an extra moment to look over your order and double-check that everything is correct. If you inform us by 6PM EST of the same business day of an error we will try our best to cancel your incorrect order. If you order has already gone down to the warehouse we will be unable to cancel it. If this is the case please see our Return Policies. If the order has not yet gone to the warehouse but your card has been charged we will cancel the order and issue a full refund, including Shipping & Handling. If your card has not yet been charged your order will be cancelled and your card will not be charged.

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Credit Card Policies

 

When you attempt to place an order on HatchetGear, a Hold is placed on your card. Basically, a Hold assures us that you have the funds available on your card. If your order is approved, we will charge your card and withdraw the funds. If your order is DECLINED for ANY reason, we will NOT charge the card but the Hold WILL remain. It will stay on your card for 72 hours, at which point the Hold will automatically expire and the funds will be released back onto the card.

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Coupon Policies

 

As of right now, HatchetGear now has coupon codes that are available to be used with your order. The initial coupons we're giving out will have various discounts that you can deduct from whatever full-priced merchandise you buy: 5%, 10%, up to 25% and maybe even 50% off all your full-priced merch for your next order! Please note that coupons are not applicable to sale-priced items.

Just place an order through HatchetGear, and you may receive one. Based on how generous we're feeling that day, we'll choose how many coupons to give out, and then randomly determine who gets one. So any order could receive a coupon, but not every order will receive one.

If you do receive a coupon, you won't find out until you have received your order shipment. In your order, you will receive a scratch-off card containing a coupon code. The coupons do expire, so check the expiration date and use it before then.

In the future, we'll be announcing other ways to get coupon codes without having to place an order.

To use the coupon, view your cart, once it has at least one item in it. You will see a box labeled Discount Codes. Enter your coupon code in this box and click Apply Coupon. That coupon will be applied to full-price items that are placed in your cart. If you change your mind at any point, you can go back and delete the coupon without using it.

Once you complete your order, the discount will officially be applied. Each code is unique and can only be used once. Once attached to an order, a coupon code will then be invalid for any other orders.

If you place your order and then realize that you didn't enter in your coupon code, if you contact us immediately, we may be able to cancel your order. If your order has already gone to the warehouse, however, you're assed out. So if you plan on using a coupon, make sure to type it in while you are placing your order.

Wholesale orders are not eligible for coupons. If you don't know what that means, you probably don't have to worry about it.

Each code can only be used once. This means that if you give out a code for 10% off all merchandise to your friend, and your friend places an order with it, that code is done, and you will no longer be able to use it. So just keep that in mind, and you should be good.

Privacy Protection Policy

 

All information collected by Psychopathic Records is kept strictly confidential. We do not sell, exchange, reveal, or in any way give your personal information, email address, or order status to any third party. We will not send you unsolicited mail, nor make any telephone calls not related to you order.

All credit card numbers are encrypted on a secure machine in our facilities. Only two supervisors have access to the complete credit card number (the last 4 digits of the credit card number may be accessed by more employees for verification purposes), and supervisor access of that machine is strictly monitored.

Psychopathic Records will take every precaution to make sure your orders are safe and you are not mischarged. If you have ANY problems please contact Customer Service to resolve them.

We unconditionally guarantee we will protect your privacy.

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Return Policies

 

NOTE: We ONLY deal with items purchased through this web store. Not those purchased on tour, from an affiliated web store or other locations, etc. All non-defective returns must be in salable condition - they cannot be washed, worn, dirty, etc. If a return is not in salable condition it will not be accepted. Also please note that there are no returns on underwear or body jewelry. Not only is it a hygiene issue, it's also gross.

Basic Policy:
No matter why you send back your merchandise, please follow these rules. Send the package to:

HatchetGear
P.O. Box 620
Farmington, MI
48332-0620

Include a copy of your invoice in the package and write at the bottom why you are sending the package back. If you do not have a copy of the invoice, include instead a note that has your name, order number, address, telephone number and why you are returning the package. If we receive a package with no explanation as to why it was returned to us we cannot help you. When you return the package, send it USPS 1st Class or Priority (depending on package weight) - we will not offer compensation for any other shipping method.

The maximum time allowed to return an item is 30 days from receipt of the package. Date of receipt is based on the USPS / UPS delivery information. If this time limit is exceeded, then we cannot accept any returns. We apologize for any inconvenience this may cause.

It takes 10-15 Business days to process your return. This period starts when we receive the package at our warehouse. When your return is processed, you will receive an email explaining how your return is being handled.

If you received an item other than what you ordered:
The following options apply:

  • You may receive another item the item you ordered, or an item of equal or lesser value after you have returned the incorrect item.
  • You may receive a credit on your credit card for the amount of your purchase, including Shipping & Handling after you have returned the incorrect item.

In this case, you will receive an item to compensate you for shipping the item back.

You received a defective item:
At Psychopathic, we strive to deliver top quality merchandise. Occasionally, however, a defective item slips through and is shipped out. If this happens to you, then the following options will apply:

  • You may receive another item of equal or lesser value after you have returned the defective item.
  • You may receive a credit to your credit card for the amount of your purchase, including Shipping & Handling, after you have returned the defective item.

In this case, you will receive an item to compensate you for shipping the item back.

You wish to exchange an item (item does not fit, etc.):
Please Note: All non-defective items must be returned in salable condition - they cannot be washed, worn, dirty, etc. If a return is not in salable condition it will not be accepted.
Because HatchetGear receives merchandise from many different manufacturers, sometimes one XL t-shirt fits differently than another XL t-shirt. We will be more than happy to exchange any items that are not up to your satisfaction. If the item is defective, please see the above policy point. If you simply wish to exchange the item, the following options will apply:

  • You may receive another item of equal or lesser value after you have returned the item.
  • You may receive a credit to your credit card for the amount of your purchase, not including Shipping & Handling, after you have returned the item.

In this case, we will not compensate you for shipping the item back to us.

Orders returned by the carrier:
If an order is returned by the carrier (USPS, UPS, etc.) for any reason the following procedure will be followed:

  • We will attempt to contact you via email and/or phone
  • We will allow 24 hours for you to respond
  • If, at the end of 24 hours we have not received a response, we will cancel the order
  • We will refund the cost of the merchandise to you, NOT including Shipping & Handling

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Shipping Policies

 

We offer several shipping methods, both standard and expedited.

Standard (USPS First Class Mail Parcel, USPS Priority Mail, UPS Ground)
If you place your order before 8AM Eastern on a business day, your order will be printed that day and be shipped within 3 business days. If you place your order after 8AM Eastern or at any time on a non-business day your order will be printed the next business day and shipped within 3 business days.

Expedited (UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air)
If you place your order by 3PM Eastern on a business day your order will be printed AND will ship that same day. If you place your order after 3PM Eastern on a business day or at any time on a non-business day your order will be printed the next business day AND will ship that same day.

PLEASE NOTE: UPS does not deliver to PO Boxes. If you are having your order shipped to a PO Box, you must select a USPS shipping option.

You can see the transit times for the various shipping methods here.

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