You have ordered an item and realized that your order contains an error (e.g. you picked the wrong size), you ordered an item and then changed your mind, you placed multiple orders for the same item, or any other reason you wish to cancel an order:
When you attempt to place an order on HatchetGear, a Hold is placed on your card. Basically, a Hold assures us that you have the funds available on your card. If your order is approved, we will charge your card and withdraw the funds. If your order is DECLINED for ANY reason, we will NOT charge the card but the Hold WILL remain. It will stay on your card for 72 hours, at which point the Hold will automatically expire and the funds will be released back onto the card. Please Note: Packages may take up to 2 weeks to be Processed , Printed and Shipped.
As of right now, HatchetGear now has coupon codes that are available to be used with your order. The initial coupons we're giving out will have various discounts that you can deduct from whatever full-priced merchandise you buy: 5%, 10%, up to 25% and maybe even 50% off all your full-priced merch for your next order! Please note that coupons are not applicable to sale-priced items.
Just place an order through HatchetGear, and you may receive one. Based on how generous we're feeling that day, we'll choose how many coupons to give out, and then randomly determine who gets one. So any order could receive a coupon, but not every order will receive one.
If you do receive a coupon, you won't find out until you have received your order shipment. In your order, you will receive a scratch-off card containing a coupon code. The coupons do expire, so check the expiration date and use it before then.
In the future, we'll be announcing other ways to get coupon codes without having to place an order.
To use the coupon, view your cart, once it has at least one item in it. You will see a box labeled Discount Codes. Enter your coupon code in this box and click Apply Coupon. That coupon will be applied to full-price items that are placed in your cart. If you change your mind at any point, you can go back and delete the coupon without using it.
Once you complete your order, the discount will officially be applied. Each code is unique and can only be used once. Once attached to an order, a coupon code will then be invalid for any other orders.
If you place your order and then realize that you didn't enter in your coupon code, if you contact us immediately, we may be able to cancel your order. If your order has already gone to the warehouse, however, you're assed out. So if you plan on using a coupon, make sure to type it in while you are placing your order.
Wholesale orders are not eligible for coupons. If you don't know what that means, you probably don't have to worry about it.
Each code can only be used once. This means that if you give out a code for 10% off all merchandise to your friend, and your friend places an order with it, that code is done, and you will no longer be able to use it. So just keep that in mind, and you should be good.
All information collected by Psychopathic Records is kept strictly confidential. We do not sell, exchange, reveal, or in any way give your personal information, email address, or order status to any third party. We will not send you unsolicited mail, nor make any telephone calls not related to you order.
All credit card numbers are encrypted on a secure machine in our facilities. Only two supervisors have access to the complete credit card number (the last 4 digits of the credit card number may be accessed by more employees for verification purposes), and supervisor access of that machine is strictly monitored.
Psychopathic Records will take every precaution to make sure your orders are safe and you are not mischarged. If you have ANY problems please contact Customer Service to resolve them.
We unconditionally guarantee we will protect your privacy.
NOTE: We ONLY deal with items purchased through this web store. Not those purchased on tour, from an affiliated web store or other locations, etc. An exchange will only be honored if it has not been washed, worn, dirty, free of animal hair, and doesn’t have a scent. Also please note that there are no returns on underwear or body jewelry. Not only is it a hygiene issue, it's also gross.
Will not accept for an exchange on any packaged non-wearables, including CDs, cassettes, DVDs, or videos once opened. There are no refunds, returns or exchanges for digital downloads or hotel/festival packages; all sales are final.
Basic Policy: For returns or exchanges, no cash refunds will be given - only a HatchetGear webstore credit. This credit is applicable to any item only on HatchetGear, and never expires.
No matter why you send back your merchandise, please follow these rules.
Send the package to:
P.O. Box 620
Include a copy of your invoice in the package and write at the bottom why you are sending the package back. If you do not have a copy of the invoice, please include a note that has your name, order number, address, telephone number and why you are returning the package. If we receive a package with no explanation as to why it was returned to us we cannot help you. When you return the package, send it USPS 1st Class or Priority (depending on package weight) - we will not offer compensation for any other shipping method.
The maximum time allowed to exchange an item is 30 days from receipt of the package. Date of receipt is based on the USPS / UPS delivery information. If this time limit is exceeded, then we cannot accept any returns. We apologize for any inconvenience this may cause.
It takes 10-15 Business days to process your exchange or store credit. This period starts when we receive the package at our warehouse. When your order is processed, you will receive an email explaining how your exchange is being handled.
If you received an item other than what you ordered:
The following options apply:
• You may receive another item the item you ordered, or an item of equal or lesser value after you have returned the incorrect item.
You received a defective item:
At Hatchetgear, we strive to deliver top quality merchandise. Occasionally, however, a defective item slips through and is shipped out. If this happens to you, then the following options will apply:
• You may receive another item of equal or lesser value after you have returned the defective item.
• You may receive a webstore credit for the amount of your purchase, including Shipping & Handling, after you have returned the defective item.
In this case, you will receive an item to compensate you for shipping the item back.
You wish to exchange an item (item does not fit, etc.):
Please Note: All non-defective items must be returned the way you received them- they cannot be washed, worn, dirty, etc. If a return is not in the condition in which you received the item it will not be accepted.
Because HatchetGear receives merchandise from many different manufacturers, sometimes one XL t-shirt fits differently than another XL t-shirt. We will be more than happy to exchange any items that are not up to your satisfaction. If the item is defective, please see the above policy point. If you simply wish to exchange the item, the following options will apply:
• You may receive another item of equal or lesser value after you have returned the item.
• You may receive a webstore credit for the amount of your purchase, not including Shipping & Handling, after you have returned the item.
In this case, we will not compensate you for shipping the item back to us.
Orders returned by the carrier:
If an order is returned by the carrier (USPS, UPS, etc.) for any reason the following procedure will be followed:
• We will attempt to contact you via email and/or phone after two weeks from getting it sent back to us we will return the item to stock and you will have a store credit for the item(s)only. Packages may take up to two weeks to be processed , printed and shipped out.
Hatchet Gear partners with UPS, UPS Mail Innovations and the United States Postal Service (USPS) to ship your packages. Standard shipping orders are shipped by UPS, UPS Mail Innovations or the United States Postal Service (USPS). Expedited or Express (3 Day Select, 2 Day Air, Next Day Air) orders are shipped by UPS. You'll receive a shipping confirmation e-mail that will confirm which carrier was used for your products.
You may notice that UPS Mail Innovations begins the process on many shipments arriving from the USPS. That's because the UPS Mail Innovations Processing Facility works in conjunction with the USPS.
Shipping cost is calculated on a "per pound" basis and is based on the shipping method you select (Standard, Expedited, Express).
We offer three methods for shipping your orders:
ñ Standard Shipping (most cost effective ): Standard – 4 to 8 business days
ñ Premium Shipping: Expedited – 3-4 business days
ñ Express – 2 business days
Please note that all shipping methods may not be available at all times – Standard Shipping will always be available but Expedited and Express may not be.
Business days include Monday–Friday, excluding holidays.
International Shipping Options (Outside of the US):
Standard Shipping: Packages will be delivered within 5-12 business days (to most major international destinations) after the manufacturing of your product. Standard Packages will be delivered by local post. There is no tracking or delivery confirmation available with this shipping option.
Express Shipping: Packages will be delivered within 2-3 business days (to most major international destinations) after the manufacturing of your product. Express packages will be delivered via FedEx international and does not accept PO boxes, APOs or FPOs. This shipping option comes with tracking and delivery confirmation.
ñ If you request shipping to a PO Box or APO/FPO location please choose the "Standard Shipping" option
ñ If you request shipping to US territories, please be sure to choose the US Territory as the country and NOT the United States
Order Status & Tracking
To track an existing order, please log into your Hatchet Gear account and review your order history.
The 4 Stages of Order Status